Privacy Policy

1. What data we collect

We only collect what you tell us yourself:

• Through the website form — name, email, phone, company name, message text
• In Instagram Direct or Telegram conversations — the content of the conversation, your public profile on that network, and any contacts you share
• Automatically while browsing — anonymised analytics (pages, referrer, device type) and advertising campaign parameters

2. Why we use it

To answer your enquiry, prepare a service proposal, and contact you about the task under discussion. We do not use your data for mailings unrelated to your enquiry without separate consent.

3. Automated processing and artificial intelligence

First-line replies in Instagram Direct and Telegram may come from an AI assistant. We do not pass it off as a human: it identifies itself at the start of a conversation and answers honestly if asked directly. You can ask to be handed to a person at any point, and you will be.

To compose a reply, the conversation text is sent to an external language model provider (see section 4). We do not use your messages to train models, and we configure these integrations so that the provider does not either.

The AI assistant makes no decisions carrying legal consequences for you. It answers questions, clarifies the task, and hands the conversation to a person. Contracts, terms and prices are confirmed only by an employee.

4. Who we share data with

We do not sell your data or pass it on for anyone else's marketing. We do use external providers that process data on our behalf to run the service:

• Supabase — storage of enquiries and contact history (servers outside Uzbekistan)
• Language model providers (OpenRouter and the models routed through it) — generating the AI assistant's replies
• Meta Platforms — if you write to us on Instagram Direct, the conversation passes through Meta's infrastructure under its own policy
• Telegram — notifying our team of new enquiries
• Resend — sending emails if you subscribed to our materials
• Google Analytics and Yandex Metrica — anonymised web analytics
• Vercel — website hosting and request logs

5. How long we keep it

Enquiries and contact details — up to 3 years from the last contact, so we can pick the conversation back up if you write again. Messenger conversation history — up to 12 months. Anonymised analytics — up to 26 months. Active client data is kept for the term of the contract plus 3 years, as accounting rules require.

After these periods the data is deleted or anonymised.

6. How to delete your data

Email contact@unika-digital.com with the subject "Data deletion" and the email or phone number you gave us. We will delete it within 30 days and confirm by reply. No separate consent is needed and you do not have to give a reason.

If some data is required to perform an active contract or for mandatory reporting, we will say so and delete everything not covered by those requirements.

7. Your rights

You may request access to your data, its correction, deletion or restriction of processing, withdraw consent, and receive a copy in a machine-readable format. Use the address in section 6 for all of these.

8. Analytics and cookies

Technical cookies are required for the site to work. Analytics and advertising cookies are enabled only after you accept the banner on your first visit. Declining does not limit the site. You can change your mind by clearing site data in your browser.

9. Security

Data is transmitted over SSL/TLS. Access to the enquiry database is limited to a small number of staff. Integration secrets are stored encrypted and never published in source code.

10. Contact and changes

Privacy questions: contact@unika-digital.com. For material changes we update the date at the top of this document. By continuing to use the site and our channels you accept the current version.