How we work

We don't sell boxed packages. We build the solution around your task

A business usually doesn't need fifteen agents. It needs one or two scenarios that remove the load, don't break processes, and save money.

1–2 meetings

01Process analysis

We find repetitive tasks, time losses, and the points where customers wait too long.

  • map of manual work
  • loss estimate
  • first scenario selection
usually 2–3 weeks

02Pilot

We launch one working scenario and test it on real tasks, not on a pretty presentation.

  • test period
  • human oversight
  • clear metrics
based on pilot results

03Launch & support

We keep only what proved its value, train the team, and support the process after launch.

  • team training
  • action logs
  • post-launch refinements

Pay for a working result, not for a pretty diagram

Before launch we fix exactly what has to change: response time, number of manual operations, processing speed, or team workload.

Pilot before scaling

First we validate one scenario — only then do we suggest expanding the automation.

Measurable effect

We compare how much time and how many manual actions were needed before and after launch.

Team support

We train employees and stay close so the process doesn't fall apart after implementation.

Frequently Asked Questions

How We Work — Analysis, Pilot, Launch | UNIKA